Return & Exchange Policy

Last updated: March 18, 2026

Thank you for supporting Well Witness LLC and our brands Old Modern Wellness, ODYV, and Well Wit. We want you to love what you purchase. We do not offer cash refunds except for defective, damaged, or incorrect items. All returns are processed as exchanges or store credit.

This policy applies to purchases made:

• Online at wellwitness.org, and

• In person at vendor events, pop‑up shops, and gatherings hosted or attended by Well Witness.

1. Exchange & Store Credit Window

• You may request an exchange or store credit for eligible items within 14 days of:

  • Delivery date (online orders), or

  • Purchase date (in-person sales)

• To be eligible, items must be:

  • Unused and in new, resellable condition

  • In original packaging with all tags/labels intact

  • Accompanied by proof of purchase (order number, receipt, email confirmation)

After 14 days, no exchanges or store credit are available.

2. FINAL SALE ITEMS (No returns, exchanges, or store credit)

The following items are final sale under all circumstances and cannot be returned, exchanged, or converted to store credit:

• ALL Old Modern Wellness herbal products (teas, tinctures, herbal blends, ingestible powders, balms, oils, salves)

• ALL Well Witness literature (books, poems, plays, articles, written podcasts)

• ALL Well Wit printed resources with text (devotionals, prayer guides, scripture cards, printed materials containing original or quoted text)

• Opened or used cosmetics/personal care from ODYV or Old Modern Wellness

• Digital products (e-books, PDFs, downloads) once accessed

• Sale/clearance items marked "final sale"

• Personalized/custom items

3. Eligible for Exchange or Store Credit Only

These items qualify for exchange or store credit within 14 days if unused/in original condition:

• Well Wit stationery (blank journals, notebooks, unprinted planners, plain cards)

• ODYV apparel (faith-based clothing, accessories)

• Non-consumable wellness accessories (tea accessories, non-herbal items)

Conditions:

• Unworn, unwashed, free from stains/odors/damage

• Tags and original packaging intact

• Requested exchange size/style must be available

Store credit = full purchase price (excluding tax/shipping) and never expires.

4. Defective, Damaged, or Incorrect Items (Refunds Available)

If you receive a damaged, defective, or incorrect item (including final sale items):

1. Contact us within 7 days of delivery/purchase

2. Provide:

   • Order number/receipt

   • Clear photos of damage/error

   • Description of issue

We will:

• Replace the item, OR

• Issue a full refund to original payment method, OR

• Offer store credit (your choice)

We may request return or disposal of defective items.

5. How to Request Exchange/Store Credit

Email: connect@wellwitness.org
Subject: "Exchange Request – [Order #]" or "Store Credit – [Order #]"

Include:

• Full name

• Order number/receipt

• Item(s) to exchange/return

• Reason

• Photos (if damaged)

• Preferred exchange (if applicable)

Response time: 24-48 hours with instructions.

6. Shipping

Our error (defective/incorrect): We cover return shipping.
Your preference (exchange/store credit): You pay return shipping.

• Use trackable shipping (we're not responsible for lost returns)

• Original shipping fees non-refundable

• Pack securely in original packaging when possible

Event purchases: Bring item + receipt to customer service at future Well Witness events, or follow online process.

7. Processing Time

Exchanges: 5-7 business days after we receive item.
Store credit: Issued within 3 business days of approval.
Refunds (defects only): 5-10 business days to appear on statement.

8. Event Purchases

Same policy applies. Keep your receipt! Some event items may be labeled "final sale" on booth signage.

9. Contact

Well Witness LLC
Houston, Texas
Email: connect@wellwitness.org
Phone: 832-840-9590
Website: wellwitness.org

Questions about eligibility? Contact us before purchasing. All sales are final except as stated above.